Step 1:
-All complaints are directed to our manager.
-Complaint will be acknowledged within 3 working days of it being sent.
-Followed by a full investigation and a written response within 15 working days.
Or write to:
Lee Barrington
26 High Rd
Buckhurst Hill
IG9 5HP
Step 2:
-After final viewpoint has been received if you are still not satisfied with proposed resolution after 8 weeks you are allowed to contact The Property Redress Scheme (PRS).
-If you wish to contact them, it must be done within 12 months of the date of the final viewpoint letter.
-Please note that The Property Redress Scheme will not consider a complaint for review until our internal complaints procedure has been exhausted, 8 weeks has been allowed for the agent to resolve the complaint or if there is no response / no satisfactory resolution has been reached.
Contact information for The Property Redress Scheme:
Email: info@theprs.co.uk
Phone: 0333 321 9418
Post: Property Redress Scheme
Premiere House,
1st Floor,
Elstree Way,
Borehamwood,
WD6 1JH.